SHIPPING & RETURNS
Shipping Policy
Worried about discretion? Not a problem.
Privacy is very important to us. You will have the option to have your products shipped in a discreet marked package. Credit card statements will appear as Lena’s.
Return & Exchange Policy
All your orders are safe with me. Due to health and safety regulations all adult novelties, adult toys and vibrators are not returnable. The only exceptions are manufacturer's defects, in which only exchanges will be given (see below).
Adult Toys 14 Day Exchange Policy
Due to health and safety regulations all novelties, adult toys and vibrators are not returnable. The only exceptions are manufacturer's defects. We will exchange an item received with a manufacturer's defect within 14 days of delivery for an identical item, no refunds will be given.
Items that cannot be returned for any reason
• Opened or used intimate apparel
• Condoms, lotions, lubricants
Refunds:
Credits will be charged back to the original method of payment. It takes approximately 5-7 business days for credits to appear on your statement.
Refunding Shipping Charges
• If you receive the wrong item or if the item arrived damaged or defective, we will cover all return related shipping charges.
• If you are returning an item for any reason other than the ones stated above, shipping charges are the responsibility of the customer. Shipping costs are non-refundable.